Privacy Policy
Last updated: April 2026
1. Introduction
Hardwired IT LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your data when you use our website, request our services, or engage us for IT support, managed services, or hosting.
We comply with the UK GDPR and the Data Protection Act 2018, ensuring your data is processed lawfully and securely.
2. Who We Are
Hardwired IT LTD provides IT support, managed IT services, remote monitoring (RMM), and web hosting solutions for businesses.
Registered Name: Hardwired IT LTD
Address: 7 Cherry Close, Bury, BL9 9EE
Telephone: 0161 515 3010
Email: info@hardwiredit.com
For data protection purposes, we act as:
Data Controller – when managing our own business operations and website
Data Processor – when handling data on behalf of our clients (e.g. IT support, hosting, system access)
3. The Data We Collect
We may collect and process the following types of personal data:
Business Contact Data
Name
Company name
Job title
Email address
Telephone number
Business address
Technical & Usage Data
IP address
Browser type and device information
Website usage data (via analytics tools such as Google Analytics)
Customer & Service Data
IT system details required to provide support
Login or system access credentials (where authorised)
Support tickets, communications, and service history
CRM Data
Stored within Zoho CRM, including:
Enquiries
Customer records
Communication history
Communications
Emails and correspondence
Telephone interactions
4. How We Collect Your Data
We collect data when you:
Contact us via phone, email, or website forms
Request a quote or service
Engage us for IT support or hosting
Interact with our website
Engage with us through business networking
5. How We Use Your Data
We use your data to deliver professional IT services and operate our business effectively.
Service Delivery
Provide IT support, monitoring, and maintenance
Deliver hosting services
Manage service requests and support tickets
Business Operations
Maintain internal records
Improve our services and systems
Diagnose and resolve technical issues
Customer Communication
Respond to enquiries
Provide updates about your services
Marketing (Future Use)
We may send relevant communications such as:
IT tips and insights
Service updates
Promotions or newsletters
These will only be sent where:
You have given consent, or
It is permitted under legitimate interests (B2B context)
You can opt out at any time.
6. Legal Basis for Processing
We rely on the following lawful bases:
Contractual necessity – to deliver IT support and hosting services
Legitimate interests – to operate, secure, and grow our IT services business
Legal obligations – to meet regulatory and tax requirements
Consent – for marketing communications where required
7. Data Processing (Important for IT Services)
As an IT support and managed services provider, we may process data on behalf of our clients.
In these cases:
The client remains the Data Controller
Hardwired IT LTD acts as a Data Processor
We only process data under client instructions
We implement appropriate technical and organisational security measures
This includes services delivered through tools such as NinjaOne RMM and hosting environments.
8. Third-Party Services & Data Sharing
We do not sell personal data.
We may share data with trusted third parties necessary for delivering our services, including:
Cloud and hosting providers
Zoho CRM (customer management)
Google Analytics (website performance insights)
Remote monitoring and management platforms (e.g. NinjaOne)
Payment providers
Professional advisors
Legal or regulatory authorities (where required)
All providers are selected based on their compliance with data protection standards.
9. Data Security
We take security seriously and implement measures such as:
Secure remote access systems
Encryption where appropriate
Firewalls and endpoint protection
Strong authentication and password policies
Regular patching and system monitoring
Access to client systems is strictly controlled and authorised.
10. Data Retention
We retain personal data only as long as necessary:
Client records: up to 6–7 years (legal/accounting requirements)
Support records: as needed for service continuity
Enquiries: typically up to 24 months
Marketing data: until you unsubscribe or withdraw consent
11. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with the ICO
To exercise your rights, contact us at: info@hardwiredit.com.
12. Cookies & Website Tracking
We use cookies and analytics tools (including Google Analytics) to:
Understand website usage
Improve performance and user experience
Support our IT services marketing
You can control cookie preferences through your browser settings.
13. International Data Transfers
Some of our service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including:
UK-approved contractual clauses
Providers with recognised data protection standards
14. Complaints
If you have concerns about how we handle your data, please contact us first:
Email: info@hardwiredit.com
If you are not satisfied, you can contact:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or best practices.
The latest version will always be available on our website.